FAQs

Q: I’m not from Germany, can I order VAT-free?

A: Yes you can!

Just send us an email through the contact form and we can create a VAT-free invoice for you.

For that we need your VAT number and in case you’re ordering from inside the EU,

we need this document signed and sent back before we ship:

 

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Q: It looks like you need really long arms…

A: Actually, you don’t. Most of the time, it’s simply a perspective thing on our product images, that makes it appear this way.

However, before we went into final production, we had the Rageboard at IBC and had numerous colorists sit down and try it and we listened to their suggestions. The way we ended up positioning the various elements is very ergonomic, pleases your wrists and is in perfect reach for an average colorist’s arms.

Q: What are the dimensions of the Rageboard?

A: The dimensions are 137cm x 55cm x 12cm. That is pretty equal to other panels, such as Filmlight’s Blackboard 2, SAM’s Neo panel, or Digital Vision’s Precision panel.

Q: What about used panels and trade-in programs?

A: We are open for negotiations on trade-in deals, but it very much depends on a case-by-case basis.

Q: How long does it take to deliver the product, once ordered?

A: We use to have a couple of boards in stock, that we can send out immediately.
However, sometimes due to a high number of requests (usually after NAB and IBC), we might run out of stock and need to first produce boards again.
Then, pure manufacturing will take a maximum of 3 weeks to complete. From there it’s simply a question of how far the panel needs to be shipped.
Usually, shipping takes no longer than one week, although no guarantees.

Q: Why are certain parts of the webshop in german?

A: Sadly, our webshop-engine can’t display english language and at the same time be german law compliant.
We translated most of the emails and buttons, but some things are just hardcoded, or are required to be in german by german law.
We are looking into updating our webshop-engine, though.

Q: Which softwares are supporting the panel?

A: Basically every software, that supports the Element-panel range.
We are only manufacturing a nice-looking desk to put the panels in and impress your clients.
Software that supports the Element-panels are e.g.:

Assimilate SCRATCH
Filmlight Baselight & Daylight
Blackmagic DaVinci Resolve
SGO Mistika
Autodesk Lustre & Flame Premium
Digital Vision Nucoda & Phoenix
Firefly FireCloud
Marquise MIST, RAIN & ICE
Adobe Speedgrade

Please see our downloads-section, or the Tangent website to find out which softwares currently support the Element panels.

Q: Why the place-holder plates? The Element-range is only 4 panels big.

A: There are a couple of applications, that allow to use more than 4 panels –
such as Assimilate SCRATCH (unlimited number of panels), Autodesk Lustre (5 panels),
SGO Mistika (6 panels), or Digital Vision Nucoda (5 panels), which might need the additional two slots.
If you’re only going to use 4 panels, you need to cover the existing recesses for the 5th and 6th panel with the place-holder plates.
And whilst we were at it, we tried to give those plates a useful function.

Q: What Wacom models are supported?

A: The official answer to that question is: The latest Wacom Intuos Pro S.
The less official answer is: Any Wacom that you can fit inside and feel comfortable operating.
From experience, the recess CNCed to the back of the top-plate is big enough to fit
any S-sized Wacom Intuos from the Wacom Intuos 4 onwards.
Also the new consumer Intuos tablets work just fine – although, because they are thinner than the Intuos Pro tablets,
you need to make them stick inside the mount with some additional chair-saucers, or something.

What does not work: Wacom Intuos 3 and before – those are just too big for the recess and we can’t make the recess bigger,
due to panel stability constraints and panel size. Also, the older Bamboo-generation does not work too well.
They basically work, but don’t allow you to lift the pen too high, which makes it uncomfortable to operate the tablet.

Q: Why needs the Wacom to be mounted from beneath?

A: We first put it on top of the top-plate, but realised, the panel would just not look as “one piece”.
Also, the recess would be CNCed exactly to fit the (back then) current Wacom Intuos Pro S – Wacom tablets
of different shape (e.g. upcoming models, or older Intuos 4, Intuos 5, etc.) would not fit.
So we decided to mount it from the back – it’s a bit more work at the beginning,
but really adds more flexibility in terms of what Wacom you want to use.
And since it’s a one-time thing to place the Wacom, we tought it’s bareable for our users.

Q: Can I ask for custom modifications, that are not available through the store?

A: You can always ask and we’re happy to read your suggestions. Depending on what the actual need is,
we are certainly willing to include it in your order, and maybe even add it as an item to our shop later on.
But it depends on a time/cost-estimation, of course.
Still, if you have any ideas (e.g. we’re looking into providing place-holders, which include an iPhone docking-station, numpad,
or a USB coffee-pad), please keep them coming!

Q: What is included with the case? Do I need to buy keyboard, cables and stuff myself?

A: No. We include everything necessary for running the case: Keyboard, USB-ports, place-holder plates,
cables and adapters, as well as the 10-port USB 3.0-Hub inside.
What you need to pre-own, or order as additional items are the Element-panels and a Wacom-tablet.
Note, that we offer a nice bundle out of the Rageboard and a 4-panel set of Elements in our webshop (for EU-orders only)!

Q: Why is it made out of wood?

A: Simple: It’s looking well, and actually is much cheaper than producing it out of metal, or plastic.
Manufacturing it in plastic would mean to first get a molding-form (which would probably cost around 40K),
and then get a couple of hundred of pieces done with it. To get that money back, we would need to
raise the price per piece to a level that nobody, who owns Tangent’s Element panels, would be willing to pay.
Another advantage of wood is, that it’s also looking much more decent than plastic and at the same time has a nicer feel than metal.
So we went for CNC and wood.

Q: What about custom colors?

A: In the beginning we were indeed planning to offer various different colors, you could order your Rageboard in.
However, we figured that 99.9% of all orders would include the black one, so we ended up just offering that through our webshop,
plus an unfinished version, that has no lacquering or whatsoever. Nonetheless, if you want your Rageboard in a specific color,
please feel free to reach out to us (before ordering, please) and we will see what and how the job can be done.
Also, from the early stage, we did a couple of small samples showing what could be possible, which you can see below (fltr: Unfinished, Mahogany, Green):
 

unfinished2_small

mahogany_smallgreen_small